FAQs

Frequently Asked Questions (FAQs)

About Our Products

Q: What makes Luxrova phone cases different?
A: Luxrova phone cases blend timeless elegance with premium protection. Crafted from high-quality materials and designed with artistic precision, each piece is made to complement your style while safeguarding your device.

Q: Are Luxrova cases protective or just aesthetic?
A: Our cases are both. Each design combines sleek, minimalist aesthetics with durable materials that offer reliable everyday protection against drops, scratches, and wear.

Q: Do you offer accessories for different phone models?
A: Yes, Luxrova offers cases and select accessories for a wide range of iPhone and Samsung models. Be sure to select your exact device when ordering.

Shipping & Delivery

Q: Where do you ship from?
A: All Luxrova products ship from our distribution centers in North America and Europe, depending on your location, to ensure fast and reliable delivery.

Q: How long does shipping take?
A: Standard shipping typically takes 3–7 business days. Express options are available at checkout for faster delivery.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 14 days of delivery on unused products in their original packaging. Visit our Return Policy page for full details.

Q: Can I exchange my phone case if I ordered the wrong size?
A: Absolutely! We offer one free exchange per order. Please contact us within 7 days of receiving your case.

Customization & Gifting

Q: Do you offer custom designs or personalized cases?
A: Yes, we offer limited custom engraving and personalization options for select cases. Please contact us for bespoke requests.

Q: Can I send Luxrova products as a gift?
A: Yes, our packaging is elegant and gift-ready. You can also include a custom message at checkout.